Troubleshooting¶

Not sure what to check first?

Is a SmartSize button missing from your product page? → Start with SmartSize button is missing from my product page. It covers both Size Chart and Find my size buttons.

Did SmartSize stop working after a theme change? → See SmartSize stopped working after a theme change.

Are changes not appearing on the storefront? → Changes do not appear on the storefront.

Are translations showing old or missing text? → Translations show old or missing text.

Did AI import give wrong or incomplete data? → AI import gave wrong or incomplete data.

Is your fit quiz not recommending a size? → No size recommendation from the fit quiz.

Do no products match your display rules? → No products match my display rules.

Can't publish a chart or quiz? → Cannot publish a chart or quiz.

Products showing the wrong chart or quiz? → Products no longer show the right chart or quiz.